Frequently Asked Questions
+ How long has Sir Charles been in the DJ and entertainment business?
Our founder, Chuck Zerambo, began DJing in the mid-80s for The Pros DJs where he ranked in the TOP 10 most requested entertainers. Continuing his passion for entertainment excellence, Chuck launched Sir Charles in 1987 and the business has flourished into a family enterprise. Today, the company has grown to provide a full array for entertainment services. Chuck and his son Nate schedule & coordinate every event to bring you “The Best Knight Ever”
+ What types of events and services do you provide?
We specialize in weddings, corporate, social events and event announcing. Some typical social events we do include, anniversaries, birthdays, retirements, fundraisers, club events, sweet 16 parties, bar/bat mitzvahs, school events, holiday parties, block parties, festivals, and more. We have performed for just about any type of occasion you can imagine. We have the music, the equipment, and most importantly, the experience to perform for any type of event and any type of crowd.
In addition to DJ Services, some of the distinctive offerings we provide include karaoke, ceremony packages, officiants, lighting options (uplighting and dance floor lighting), special effects, photo booth, and even have professional live musicians are available.
+ What makes Sir Charles different and unique?
We focus on more than technical skills and music knowledge. Our founder, Chuck Zerambo, is a certified personal & professional development coach and he brings his expertise to our own company with our Sir Charles 3-P Distinctive Difference – OUR PEOPLE, OUR PROCESS & OUR PRODUCTION.
Most importantly, we use our PEOPLE skills, as we work with you, from the beginning & planning stages to the production of your event. Click on our “About” page above and check out our Distinctive Difference section to find out more.
+ Do you have Photo Booth services?
Yes, we have a variety of options including digital downloads, social media uploads, and prints. You will be impressed with our unique and creative graphic designs that we can customize for your event. You can choose between open or enclosed style options. We can even provide either virtual or traditional props. Your guests will have a blast with this great addition to your event!
+ Do You have Lighting, Special Effects and other enhancements?
We have a large variety of options to enhance your event. We have various lighting options including dance floor, projection monograms, and venue uplighting. We also have low level clouds and/or fog effects for that special dance or grand entrance. Some clients also like the pizzazz of HD screens for a great video presentation. Or add some excitement on the dancefloor with fun generating co2 cannons.
If you have something in mind, we are likely to have it as an option. Or if you need some suggestions, we will be happy to find the best options to suite your event vibe and budget.
+ Can you handle the audio for a wedding ceremony and/or provide a wedding officiant?
We can provide the ceremony music and audio production, and mics even if it requires a secondary set up in a different part of the venue.
Love is love and we help you declare that love with our diversity embracing staff! We tailor the ceremony to fit your preferences and lifestyle. Our licensed and certified wedding officials can help you plan your ceremony and officiate the wedding and vows that you want, or you can select from one of our standard formats that is designed to make your planning easy.
+ Do you have Live Music options?
Yes! We work with a variety of musicians and bands to compliment your event. Our clients can choose to have live music for cocktails, dinner and/or a ceremony or have a full band combined with our DJ services alternate throughout your affair.
PLUS one very popular option is our DJ/Musician Hybrid package which combines a DJ and one or two musicians to play along with the original music adding some extra excitment and sizzle to the event. We would be happy to discuss some of the options that best fit your needs. Also visit our Professional Musician section under our “Resources” page for additional information.
+ How do you handle requests?
REQUESTS BEFORE THE EVENT - You will have access to our Exclusive VIP client planning site that will allow you to make request lists before the event. We will want to know your must-play, try-to-plays and do-not-play lists. We recommend that you select 6 to 12 special songs and let us know the vibe you’re looking for and we can fill the rest of the night with requests from your guests and using our own knowledge as professional entertainers & DJs. Some clients enjoy choosing some of the music to be played at their event, while others simply sit back and let us accept requests from guests and music variety that will be best for their event. Either way, we’ll be sure it turns out spectacular! REQUESTS DURING THE EVENT - We love taking requests during the event. Our goal is to make both you and your guests happy by building that perfect vibe, at the right time, throughout the event. If someone makes a request that fits in well with what the DJ is playing at the time and with the music the client wants, then the DJ will likely fit it into a set. Our DJs “filter” requests, meaning they will not play a song or music from a genre you asked the DJ not to play, and/or if the request is inappropriate for the audience. We take pride in our music production “For the Best Knight Ever”
+ What do you charge for your services?
We take a consultative no-pressure approach to creating the best package that will reflect the unique needs for your event. Our clients tell us that we deliver the best overall value for premier event services. Pricing is based on a several important factors from our wide range of event entertainment options, type of event, length of service, venue location, equipment needs, staffing etc. Many of our clients like to combine options such as DJ, Photo Booth, Lighting, Special Effects, and Live Music; while others simply want our DJ & Emcee Services. When you have your FREE consultation, we will discuss YOUR vision to determine what will make your event distinctive “For the Best Knight Ever!”
+ Can we meet before signing a contract?
Yes, in fact we want to have a meeting with you before you say yes to our services. The most important thing to know is that we like to take a a consultative no-pressure approach to make sure that you fell comfortable with us and then we can create a custom tailored package for your event. In most cases we do an initial phone meeting but we offer Virtual Meetings (such as Zoom or Skype), or if you feel more comfortable, we can do a face to face meeting - it’s up to you. We realize that making this decision is a big step and we want you to be confident when you choose Sir Charles Distinctive Entertainment & DJ Services - “For the Best Knight Ever!”
+ Is your business insured?
Yes indeed! We carry a full liability insurance policy from a major A++ rated insurance company. Our policy has a coverage value of $2,000,000. We are happy to provide you or your venue with a copy of our insurance policy upon request.
+ What type of equipment do you use?
We only use state-of-the-art professional sound, lighting, special effects, photo booths, and other equipment that is well maintained and upgraded on a regular basis to provide you with the Distinctive experience that Sir Charles is proud to deliver.
+ Can we visit an Event Performance?
Because we value and respect our client’s privacy during their event, we refrain from to inviting others to visit during a performance. Upon occasion, we may be servicing a client at an open to the public type event such as a fundraiser, pub or sports event and we generally post those on our Facebook page. It is important to keep in mind that every event we do is tailored to the customer and no two events are the same. These type events may not be show you our complete array of skills, but you are welcome to come in accordance with the event admission policies set by the client for that particular event.
All that said, sometimes it is best to take a look at our to our testimonials (we are proud to boast that they are outstanding) and/or speak to someone who has hired us; we would be happy to provide you with references upon request.
+ What can I expect after I sign my contract?
Planning and preparation is the best way to a successful event. Sir Charles is with you every step along the way and experience has helped us recognize the best ways to pull together an event. We harness our years of experience & training to provide you with am easy PROCESS for the best possible client experience before, during. and after your event. Once you choose us as your entertainment, we continue to provide you our personal touch & communication coupled with leading industry tools, such as our Exclusive VIP Client Planning Site and we bring it all together with a tailored pre-event client meeting. When we arrive at the venue on the day of your big event, you can feel confident that the staff of Sir Charles Entertainment will deliver world class entertainment services that is totally prepared and ready to go to work. We do all this because we want to make planning your event simple and the event to be awesome - “For The Best Knight Ever!”
+ What is your Deposit Policy?
In order to reserve your date, we will collect a Retainer Fee to reserve your date and consider your event booked. The retainer fee is nonrefundable however, it is applied to your final contract balance and is only forfeited if the event date is changed or cancelled
+ Do you have a payment plan and when is final payment due?
All major credit cards are accepted. Payments can be processed on a secure link within the Sir Charles VIP site. We will accept checks up to fourteen (14) days prior to your event.
You can make additional payments at anytime prior to your final due date. Final payments are due fourteen (14) days prior to your event.
Events booked within 14 days of the event must be paid in full at time of contract.
+ When how early do you arrive the day of the event?
This depends on the package or options that you choose. We generally like to set up one or two hours before the start time to ensure that everything is working properly and also have time to review and coordinate the event plans with the other vendors working at the event.
+ What is the customary to tip for the Sir Charles staff?
Generally, 10 – 20% is recommended if your DJ, Musician, and/or Photo Booth Attendant did a great job. We do not include gratuity in the final contract price. Tips are very much appreciated.
+ Should I provide a meal to the Sir Charles staff?
Providing nourishment to the entertainment staff is greatly appreciated. While this is not required in our contract, the staff has significant time for travel, set-up, the performance, and break down after the event, making it challenging to work a full day without eating. Our staff does not like to assume they can partake in the food without your invitation, so kindly let them know either way ahead of time. Typically, the catering director or event coordinator will set arrange a meal or boxed dinner for the working vendors if requested by the client.
+ What geographical locations and areas do you service?
We are located in Bristol Pennsylvania and provide our service to the Greater Philadelphia area in PA, NJ, DE, MD, NY and beyond. We will be happy to travel.